The question is inevitably preceded by a very sad story about the fact that a loved one continues to fall from grace, the devastating effects this has on everyone around him and how inexplicably he refuses to take medication or go to therapy or even to acknowledge that something is wrong.
I can tell who is going to ask the question almost before they speak – frustration is written on their faces. They have tried everything but hope against hope that I will get an answer.
I wish to god I had. I wish I could deliver the magical words that would instantly bring a happy ending. Instead, I learned to come clean. You know what? I say. It's the toughest question I've ever been asked, and it breaks my heart every time I hear it. I don't have an answer, but some suggestions.